Retail Store Specialist: Elevate Customer Experience

Ocean State Job Lot; Bangor (ME); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Discount

Wellbeing Resources

Paid Time Off

Health Coverage

FSA

Disability Coverage

Accolade Care

Job summary

Ocean State Job Lot is hiring for a Store Specialist to deliver a positive customer experience, manage merchandise, and oversee associates as needed. The role requires handling complex POS transactions and ensuring policy-compliant operations across assigned areas.

Full-time associates are expected to work as needed, including nights and weekends, in a climate-controlled retail environment. The company offers extensive benefits and a strong team culture in the Northeast.

Qualifications

• Experience in customer-facing roles including handling transactions and inquiries.
• Good math and reading skills; ability to follow procedures and policies.
• Strong communication, both verbal and written, with customers and team members.

Responsibilities

• Provide exceptional customer service and assist customers with inquiries and purchases.
• Handle complex point-of-sale transactions accurately and efficiently.
• Maintain attractive displays and restock merchandise per company guidelines.
• Train and coordinate associates, ensure breaks comply with policy.
• Communicate issues and opportunities to store leadership.
• Maintain a safe, clean, and organized store environment.
• Process returns and damages according to established procedures.

Skills

Customer service

Cashier experience

Basic math

Verbal and written communication

Job description

Ocean State Job Lot is hiring for a Store Specialist to deliver a positive customer experience, manage merchandise, and oversee associates as needed. The role requires handling complex POS transactions and ensuring policy-compliant operations across assigned areas.

Full-time associates are expected to work as needed, including nights and weekends, in a climate-controlled retail environment. The company offers extensive benefits and a strong team culture in the Northeast.