Store Experience & Merchandising Specialist

Ocean State Job Lot; Morristown (VT); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

401K

Job summary

Ocean State Job Lot is seeking a Store Specialist to enhance customer service, process complex transactions, and oversee merchandising in assigned areas in a fast-paced retail setting. The role emphasizes adherence to policies and leadership of assigned associates, with a focus on creating a positive store atmosphere.

Full-time eligibility includes nights and weekends. The position requires strong math, communication, and teamwork skills, and offers extensive associate benefits including health

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Customer service

Cashier experience

Basic math

Reading/writing communication

18+ age

Job description

Ocean State Job Lot is seeking a Store Specialist to enhance customer service, process complex transactions, and oversee merchandising in assigned areas in a fast-paced retail setting. The role emphasizes adherence to policies and leadership of assigned associates, with a focus on creating a positive store atmosphere.

Full-time eligibility includes nights and weekends. The position requires strong math, communication, and teamwork skills, and offers extensive associate benefits including health