Store Experience & Merchandising Specialist

External Ocean State Job Lot; Danbury (CT); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Wellbeing resources

Paid time off

Health insurance

FSA

Short-term disability

Accolade care

Job summary

External Ocean State Job Lot is seeking a Store Specialist to provide friendly customer service, process complex POS transactions, and ensure merchandising standards in assigned areas.

You will work on-site in Danbury, CT, supporting store operations, leading associates as needed, and upholding policy and safety guidelines. This part-time role requires availability nights and weekends and offers a comprehensive benefits package for associates.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Customer service

Cashier experience

Basic math & reading

18+ years old

Job description

External Ocean State Job Lot is seeking a Store Specialist to provide friendly customer service, process complex POS transactions, and ensure merchandising standards in assigned areas.

You will work on-site in Danbury, CT, supporting store operations, leading associates as needed, and upholding policy and safety guidelines. This part-time role requires availability nights and weekends and offers a comprehensive benefits package for associates.