Retail Store Operations Lead

Goodwill of Northern Michigan; Williamsburg (MI); On-site; USD 22,000 - 31,000; Full time

Job summary

Goodwill Northern Michigan in Williamsburg, MI is seeking a Retail Store Team Lead to support store management, oversee daily operations, coach staff, handle donations, and ensure exceptional customer service. The role requires hands-on leadership and safety compliance in a busy retail environment.

The position involves opening/closing the store, payroll review, cash handling, and supervising volunteers to maintain an organized, donor-friendly store that meets sales and charitable goals.

Qualifications

• High School diploma or GED is required.
• Previous retail management experience is preferred.
• Current valid driver’s license without restrictions required.
• Forklift/pallet jack/trash compactor operation is required or must be learned.

Responsibilities

• Review and approve payroll.
• Communicate attendance to store management team.
• Cash handling and reconciliation.
• Coaches retail team members.
• Receive and process donations.
• Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
• Operate and supervise the operation of a point-of-sale system.
• Open and close the store, including balancing daily revenues and administrative duties.

Skills

Retail management

Customer service

Leadership

Communication

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Goodwill Northern Michigan in Williamsburg, MI is seeking a Retail Store Team Lead to support store management, oversee daily operations, coach staff, handle donations, and ensure exceptional customer service. The role requires hands-on leadership and safety compliance in a busy retail environment.

The position involves opening/closing the store, payroll review, cash handling, and supervising volunteers to maintain an organized, donor-friendly store that meets sales and charitable goals.