Store Manager - Lean Retail & Donations Leader

Goodwill-Industries-of-Southwestern-Michiga; Benton Harbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan is seeking a Store Manager to lead our retail store team, oversee donations and production, and drive sales while upholding the organization’s values.

You will hire, train, and coach staff, manage production goals, ensure safety, and maintain customer service standards in a fast-paced nonprofit environment. This role offers opportunities to grow leadership skills and contribute to the community.

Qualifications

• High School Diploma or equivalent required.
• Previous retail, merchandising and production operations experience required
• Excellent communication and leadership skills, with the ability to motivate and lead a team.
• Solid problem-solving and analytical skills, with the ability to identify issues and implement effective solutions.
• Knowledge of quality control and safety standards within a manufacturing and/or retail environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and digital meeting software
• Strong leadership capabilities and a hands‑on approach to management.
• Results‑oriented with a focus on driving improvements in efficiency and reducing operational costs.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining a high level of quality.
• A passion for Lean methodologies and a commitment to continuous improvement is a plus
• Demonstrated skill in retail financial practices
• Strong reading, writing, speaking and communication skills
• Ability to train, and explain processes to others
• Previous supervisory experience required

Responsibilities

• Manage team members so they perform to the highest level of their abilities; this includes hiring, training, coaching, disciplining and/or terminating team members
• Manage and oversee the daily production activities, ensuring that production goals and deadlines are met
• Coordinate and direct the activities of the production team, assigning tasks, monitoring performance, and ensuring team members are trained and motivated
• Utilize Lean tools and techniques (5S, Kaizen-continuous improvement). Empower team to streamline production processes, reduce waste, and improve productivity
• Establish a team that meets or surpasses established sales goals through service, production, merchandising and accurate business practices
• Follow all procedures and policies including, but not limited to, safety, customer service and agency guidelines
• Conduct regular process audits and maintain documentation to track performance improvements
• Enforce company quality standards, ensuring products are sorted according to established specifications
• Meet all reporting and documentation requirements accurately and on time
• Lead, motivate, and coach a team of production and retail employees, fostering a positive work environment
• Provide on-the-job training and support to staff, encouraging skills development and knowledge sharing
• Monitor team performance, conducting performance reviews, and addressing any personnel issues
• Maintain a clean, organized and compliant facility
• Promote and enforce safe work practices and ensure that safety procedures are strictly followed
• Encourage a culture of continuous improvement, regularly seeking ways to enhance the efficiency, safety, and quality of the production processes
• Track and report key performance metrics (KPIs) such as productivity, efficiency and revenue sales target
• Use data to identify trends, root causes of problems, and implement corrective actions or process improvements
• Prepare and present reports to upper management on production performance and Lean initiatives
• Work with upper management to continually enhance the donation and shopping experience of customers
• Develop/maintain a positive image of Goodwill Industries within the community

Skills

Leadership

Communication

Problem-solving

Retail operations

Team coaching

Lean

MS Office

Training

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Goodwill Industries of Southwestern Michigan is seeking a Store Manager to lead our retail store team, oversee donations and production, and drive sales while upholding the organization’s values.

You will hire, train, and coach staff, manage production goals, ensure safety, and maintain customer service standards in a fast-paced nonprofit environment. This role offers opportunities to grow leadership skills and contribute to the community.