Retail Store Leadership: Customer Experience & Ops

designerbrands; Tennessee; On-site; USD 38,000 - 52,000; Full time

Job summary

designerbrands is seeking a store leadership role focused on delivering exceptional customer service and driving sales. You will partner with the store team to manage daily priorities, merchandise placement, and omni-channel initiatives while upholding company standards.

The role requires at least 2 years of management experience, a high school diploma, and willingness to work nights, weekends, and holidays.

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent required.
• Some college preferred.

Responsibilities

• Elevate customer experience by modeling CEL behaviors and coaching associates.
• Maintain store standards and complete open/close tasks.
• Review action plans to ensure daily/weekly/monthly tasks are completed.
• Increase sales by leveraging inventory reports and merchandise presentation.
• Ensure policy compliance and assist in associate relations matters.
• Support labor scheduling, forecasting, and payroll activities.

Skills

Customer service

Collaboration

Verbal & written communication

Pace & urgency

Availability

Technology proficiency

Mobility & endurance

Lifting 50 lbs

Physical stamina

Education

High school diploma

Some college

Tools

POS system

Job description

designerbrands is seeking a store leadership role focused on delivering exceptional customer service and driving sales. You will partner with the store team to manage daily priorities, merchandise placement, and omni-channel initiatives while upholding company standards.

The role requires at least 2 years of management experience, a high school diploma, and willingness to work nights, weekends, and holidays.