Store Operations & Customer Experience Lead

designerbrands

California (MO)

On-site

USD 42,000 - 60,000

Full time

3 days ago

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Job summary

Designer Brands is seeking a capable Retail Store Leader to support and perform customer service, merchandising, and omni activities alongside store management. You will partner with the management team to execute daily priorities, participate in merchandising and inventory control, and help ensure policy adherence and store recovery.

This role emphasizes customer-first service and team leadership. Responsibilities include coaching staff to meet KPI, managing daily operations, overseeing

Qualifications

Minimum 2 years of management experience.
High school diploma or equivalent.
Some college preferred.
Excellent customer service and communication.
Ability to stand/walk long hours.
Flexibility to work nights, weekends, holidays.

Responsibilities

Elevate customer experience and meet KPI goals.
Maintain store standards and complete open/close tasks.
Review action plans and ensure daily/weekly/monthly tasks are completed.
Improve sales by leveraging inventory reports and merchandising.
Support Store Manager with scheduling, payroll, and associate relations.
Recruiting, interviewing, and onboarding Store Associates.
Delegate and perform other duties as assigned by the Store Manager.

Skills

Customer service

Team leadership

Communication

Time management

Flexibility

Technology usage

Education

High school diploma or equivalent

Some college

Tools

iPhone

Calculator

Job description

This role emphasizes customer-first service and team leadership. Responsibilities include coaching staff to meet KPI, managing daily operations, overseeing

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