Store Leader: Elevate Customer Experience & Sales

Designer Brands; Middletown (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Designer Brands is seeking a motivated Store Leader to support customer service, merchandising, and omni-channel activities to drive sales and results. You will partner with store management to execute priorities, maintain store standards, and assist in inventory, payroll, and scheduling tasks.

The role requires a minimum of 2 years of management experience, a high school diploma, and flexibility to work evenings and weekends.

Qualifications

• Excellent customer service, professionalism, positive attitude and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and meet time-bound expectations.
• Availability to work nights, weekends, holidays, and shifts outside normal hours.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to achieve KPI goals.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review and communicate action plans to complete tasks daily/weekly/monthly.
• Improve metric-based goals by understanding progress and communicating updates.
• Increase sales by leveraging inventory reports for better merchandising and presentations.
• Execute processes for audits, transfers, damages, and other stock actions; follow store policies.
• Participate in omni activities in store (Charge/Send, BOPIS) and assist with supply needs.
• Ensure a safe environment for customers and associates; report equipment issues to Store Manager.
• Assist in recruiting, training, and onboarding Store Associates; support scheduling and payroll related tasks.

Skills

Customer service

Leadership

Communication

Time management

Flexibility

POS proficiency

Education

High school diploma or equivalent

Some college coursework

Tools

POS system

Job description

Designer Brands is seeking a motivated Store Leader to support customer service, merchandising, and omni-channel activities to drive sales and results. You will partner with store management to execute priorities, maintain store standards, and assist in inventory, payroll, and scheduling tasks.

The role requires a minimum of 2 years of management experience, a high school diploma, and flexibility to work evenings and weekends.