Retail Store Leader: Grow Sales & Build a Team

Heart of Texas Goodwill Industries, Inc.; Killeen (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Heart of Texas Goodwill Industries, Inc. is seeking a Retail Store Manager to lead daily store operations in Texas.

You will drive sales by guiding staff to meet quotas, coaching teams, and ensuring excellent customer service while supporting Goodwill's mission. You will manage staffing, merchandising, inventory, budgeting, and loss prevention, while maintaining store presentation, safety, and regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals preferred.

Responsibilities

• People Management & Development: maintain staffing at budgeted levels, recruit, onboard, train, and evaluate staff; address performance issues.
• Sales & Merchandise Operations: manage merchandise flow, rotation, and stock levels to meet revenue goals.
• Financial & Operational Management: oversee expenses, budget adherence, cash controls, and reporting.
• Customer Service & Communication: deliver excellent service and communicate with staff, customers, donors, and leadership.
• Compliance & Asset Protection: safeguard equipment and property, report incidents, and ensure policy adherence.
• Supervisory Duties: recruit, hire, schedule, and coach store personnel; handle employee relations per policy.

Skills

Retail management

Staff leadership

Budgeting

Customer service

Merchandising

Inventory control

Loss prevention

Communication

Training

Education

High school diploma or equivalent

Job description

Heart of Texas Goodwill Industries, Inc. is seeking a Retail Store Manager to lead daily store operations in Texas.

You will drive sales by guiding staff to meet quotas, coaching teams, and ensuring excellent customer service while supporting Goodwill's mission. You will manage staffing, merchandising, inventory, budgeting, and loss prevention, while maintaining store presentation, safety, and regulatory compliance.