Retail Team Lead: Coach & Drive Store Operations

Goodwill Industries Of Central Texas; Georgetown (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Central Texas is hiring a Full Time Retail Team Lead for the Georgetown, TX store. The role supports store management in daily operations, customer service, and inventory control while leading the retail team on duty.

The position requires flexible hours to cover opening and closing shifts and involves coaching associates on the sales floor or back room. The ideal candidate will have supervisory experience, strong English communication skills, and the ability to act as a keyholder for

Qualifications

• 1+ year of supervisory or team-lead experience.
• Flexible schedule to support store opening/closing operations.
• Ability to communicate effectively in English with customers and staff.
• Keyholder responsibilities for opening/closing the store.

Responsibilities

• Assist the store management team with overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring unsettled disputes to the store manager.
• Coach and train associates on their assigned team as a subject matter expert.

Skills

Team leadership

Customer service

English communication

Keyholder responsibilities

Job description

Goodwill Central Texas is hiring a Full Time Retail Team Lead for the Georgetown, TX store. The role supports store management in daily operations, customer service, and inventory control while leading the retail team on duty.

The position requires flexible hours to cover opening and closing shifts and involves coaching associates on the sales floor or back room. The ideal candidate will have supervisory experience, strong English communication skills, and the ability to act as a keyholder for