Retail Team Lead: Coaching & Store Ops

Goodwill Central Texas; Georgetown (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

New hire bonus up to $350

Job summary

Goodwill Central Texas is hiring a Retail Team Lead to support store operations, customer service, and team coaching. The role involves working with management on daily tasks, ensuring policy compliance, resolving customer issues, and guiding the sales floor or production teams.

This position emphasizes strong communication in English, flexible hours, and leadership responsibilities with keyholder duties to secure the store as scheduled.

Qualifications

• At least 1 year of supervisory experience leading a team.
• Flexible schedule to support store opening, production and closing operations.
• Ability to communicate effectively in English with customers and GCT associates.
• Keyholder responsibilities for open/closing the store as scheduled.

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.

Skills

Supervisory experience

Flexible schedule

English communication

Keyholder responsibility

Job description

Goodwill Central Texas is hiring a Retail Team Lead to support store operations, customer service, and team coaching. The role involves working with management on daily tasks, ensuring policy compliance, resolving customer issues, and guiding the sales floor or production teams.

This position emphasizes strong communication in English, flexible hours, and leadership responsibilities with keyholder duties to secure the store as scheduled.