Retail Lead II: Store Operations & Leadership

Heart of Texas Goodwill Industries, Inc.; College Station (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Heart of Texas Goodwill is seeking a Retail Lead to oversee daily store operations, drive excellent customer service, and lead a team on the sales floor. You will supervise associates, support register functions, and ensure proper merchandising and product flow while adhering to company policies and loss-prevention standards.

The role requires strong leadership, communication, and the ability to train and motivate a diverse team, with flexibility to work various shifts including weekends.

Qualifications

• Experience supervising retail staff.
• Strong customer service orientation and communication skills.
• Ability to train and coach a diverse team.
• Experience creating and managing staff schedules.
• Familiarity with loss prevention and safety policies.

Responsibilities

• Oversee daily store operations and ensure excellent customer service.
• Directly supervise retail associates and program participants when needed.
• Perform basic register procedures and support store management tasks.
• Assist with inventory, merchandising, and product flow on the sales floor.
• Maintain front-end cleanliness, safety, and compliance with policies.

Skills

Retail leadership

Customer service

Training

Scheduling

Loss prevention

Job description

Heart of Texas Goodwill is seeking a Retail Lead to oversee daily store operations, drive excellent customer service, and lead a team on the sales floor. You will supervise associates, support register functions, and ensure proper merchandising and product flow while adhering to company policies and loss-prevention standards.

The role requires strong leadership, communication, and the ability to train and motivate a diverse team, with flexibility to work various shifts including weekends.