Retail Store Leader: Elevate Customer Experience

Pop-Mart-Americas-Inc.; Glendale (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Growth opportunities

Career development

Job summary

POP MART in San Diego is seeking an Assistant Store Manager to lead a high-performing retail team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, oversee daily operations, and ensure alignment with POP MART’s brand standards.

The role requires 2+ years of leadership in retail, strong communication, and the ability to coach staff. You will manage merchandising, inventory, and events, while promoting a customer-first culture in a fast-paced

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.
• Comfortable working independently while making sound business decisions.
• Ability to adapt quickly in a fast-paced retail environment.
• High School Diploma or equivalent required.

Responsibilities

• Leadership & Talent Development: Recruit, coach, develop, and retain a high-performing team.
• Customer Experience: Deliver an exceptional customer experience by leading from the sales floor and inspiring engagement.
• Sales & Business Performance: Achieve sales goals and KPIs; analyze results and implement improvement plans.
• Store Operations: Oversee daily operations, cash handling, safety, and loss prevention.
• Visual Merchandising & Inventory: Execute POP MART merchandising standards and planograms.
• Brand & Community: Build excitement within the local collector community and promote POP MART.

Skills

Leadership

Coaching

Customer experience

Retail operations

Analytics

Communication

Education

High School Diploma or equivalent

Job description

POP MART in San Diego is seeking an Assistant Store Manager to lead a high-performing retail team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, oversee daily operations, and ensure alignment with POP MART’s brand standards.

The role requires 2+ years of leadership in retail, strong communication, and the ability to coach staff. You will manage merchandising, inventory, and events, while promoting a customer-first culture in a fast-paced