Retail Assistant Store Manager: Lead Team & Experience

POP MART Americas Inc.; United States; On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in San Diego, CA seeks an Assistant Store Manager to lead a high-performing retail team and deliver exceptional customer experiences. You will partner with the Store Manager to drive sales, coach Brand Associates, and manage daily operations, inventory, and merchandising while reflecting POP MART's premium brand.

As a leader, you will foster an inclusive, customer-first culture, supervise opening/closing, and ensure compliance.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business metrics.
• Passion for delivering exceptional customer experiences.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.

Responsibilities

• Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.
• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Resolve customer concerns professionally while building long-term loyalty.
• Ensure every customer interaction reflects POP MART's premium brand experience.
• Partner with the Store Manager to achieve sales goals and KPIs, including UPT, ATV, payroll productivity, and inventory accuracy.
• Analyze business results and identify opportunities to improve sales performance.
• Execute action plans to improve store performance and customer engagement.
• Promote new product launches, limited-edition releases, and seasonal campaigns.
• Oversee daily store operations, including opening/closing, cash management, safety, and compliance.
• Maintain organized, clean, and safe store environment and support scheduling.
• Monitor inventory accuracy, shipments, replenishment, transfers, and stockroom organization.
• Execute visual merchandising standards and promotional displays.

Skills

Retail leadership

Coaching & development

Analytics & metrics

Customer experience

Communication skills

Team training

Education

High School Diploma

Job description

POP MART in San Diego, CA seeks an Assistant Store Manager to lead a high-performing retail team and deliver exceptional customer experiences. You will partner with the Store Manager to drive sales, coach Brand Associates, and manage daily operations, inventory, and merchandising while reflecting POP MART's premium brand.

As a leader, you will foster an inclusive, customer-first culture, supervise opening/closing, and ensure compliance.