Retail Store Leader — Drive Sales & Customer Experience

Victra - Verizon Authorized Retailer; Tarpon Springs (FL); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Discount on Verizon

Career Advancement

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, drive sales targets, and deliver outstanding customer experiences.

You will coach colleagues, manage daily operations, handle staffing and merchandising, and ensure store uptime and compliance with company standards. The role blends hands-on leadership with incentives in a fast-paced, collaborative environment.

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Coaching

Sales goals

Team development

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, drive sales targets, and deliver outstanding customer experiences.

You will coach colleagues, manage daily operations, handle staffing and merchandising, and ensure store uptime and compliance with company standards. The role blends hands-on leadership with incentives in a fast-paced, collaborative environment.