Retail Store Leader: Sales and Customer Experience

Victra - Verizon Authorized Retailer; Baltimore (MD); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra is the largest Verizon authorized retailer in the United States, seeking an Assistant General Manager to lead a store team, drive sales targets, and create outstanding customer experiences.

You will coach staff, manage daily operations, lead merchandising, and ensure store readiness while delivering on performance goals. The role blends leadership with hands-on customer service in a fast-paced retail environment.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps and building development plans to meet sales metrics.
• Running store operations—analyzing staffing needs, reporting data, handling cash, ensuring compliance.

Skills

Customer service

Leadership

Sales management

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States, seeking an Assistant General Manager to lead a store team, drive sales targets, and create outstanding customer experiences.

You will coach staff, manage daily operations, lead merchandising, and ensure store readiness while delivering on performance goals. The role blends leadership with hands-on customer service in a fast-paced retail environment.