Retail Store Lead — Drive Sales & Customer Experience

Victra - Verizon Authorized Retailer; Simpsonville (SC); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Tuition Reimbursement

Discount on Verizon services

Career advancement opportunities

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, and drive sales targets while managing merchandising and daily operations.

You’ll coach team members, resolve customer issues, and ensure an outstanding in-store experience that reinforces our brand. You’ll mentor staff, set performance goals, and manage store tasks, inventory, and guest interactions to maintain high standards across the

Qualifications

• Background in customer service within retail or wireless environments.
• Experience leading a sales team and achieving targets.
• Ability to coach and develop staff to improve performance.

Responsibilities

• Lead a store team to develop top sales specialists and hit sales targets.
• Drive daily store operations, merchandising, and planogram adherence.
• Resolve customer issues and guide staff through service interactions.
• Set and communicate daily/weekly/monthly goals for the sales team.
• Provide training and mentoring to deliver outstanding customer experiences.
• Manage inventory, opening/closing duties, and store cleanliness.
• Monitor staffing needs and report financial and sales data.

Skills

Sales leadership

Customer service

Coaching

Team management

Merchandising

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, and drive sales targets while managing merchandising and daily operations.

You’ll coach team members, resolve customer issues, and ensure an outstanding in-store experience that reinforces our brand. You’ll mentor staff, set performance goals, and manage store tasks, inventory, and guest interactions to maintain high standards across the