Store Manager: Growth, Bonuses & Customer Experience

Lids; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan with company match

Paid Time Off

Employee discount

Career development

Bonus potential

Job summary

Lids, the leading sports retailer, seeks a Store Manager in Los Angeles to drive store performance, customer experience, and team engagement.

You will oversee hiring, onboarding, scheduling, training, and daily operations while managing product flow and embroidery customization programs. The role demands strong leadership, excellent communication, and a passion for retail and fan culture.

Qualifications

• Proven supervisory skills.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.
• Established ability to produce sales results while minimizing loss.

Responsibilities

• Lead and execute Lids selling strategy to achieve KPIs, sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests.
• Manage and direct in-store team members to ensure optimal customer service and efficient store operations.
• Ensure customers are offered Lids membership programs or in-store offers through employee education.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance.
• Maintain store technology and equipment, and ensure daily audits and upkeep.

Skills

Leadership

Customer service

Communication

Team management

Training & coaching

Job description

Lids, the leading sports retailer, seeks a Store Manager in Los Angeles to drive store performance, customer experience, and team engagement.

You will oversee hiring, onboarding, scheduling, training, and daily operations while managing product flow and embroidery customization programs. The role demands strong leadership, excellent communication, and a passion for retail and fan culture.