Retail Store Leader — Customer Experience & Growth
O'Reilly Auto Parts
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Descrizione del lavoro
O’Reilly Auto Parts in Texas seeks a store leader to guide retail and professional customer service, manage staff during peak hours, and support the store manager with coaching and hiring.
You will oversee order processing, returns, invoicing, and daily store operations, ensuring compliance with policy and safety procedures while promoting the company culture and growth opportunities.
Competenze
- Sales Specialist Training and management certifications required.
- RSS Certification required; ASE and Certified Parts Professional Certification desirable.
- Fluency in multiple languages, with Spanish highly desired.
Mansioni
- Lead store team to provide excellent customer service to retail and professional customers.
- Supervise customer service levels on the retail showroom and ensure proper staffing during peak hours.
- Assist store manager with coaching, goal setting, hiring, and training.
- Ensure all orders and transfers are processed timely and customers are informed on shipments.
- Oversee returns, exchanges, refunds, and proper invoicing of merchandise.
Conoscenze
Formazione
Descrizione del lavoro
O’Reilly Auto Parts in Texas seeks a store leader to guide retail and professional customer service, manage staff during peak hours, and support the store manager with coaching and hiring.
You will oversee order processing, returns, invoicing, and daily store operations, ensuring compliance with policy and safety procedures while promoting the company culture and growth opportunities.
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