Retail Service Lead — Team Leadership & Store Ops

O'Reilly Auto Parts; Willmar (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a store leader to drive exceptional customer service for both retail and professional customers. You will oversee daily showroom operations, ensure timely processing of transfers and orders, and coach team members in delivering on company service programs.

The role emphasizes strong communication, experience in auto parts retail, and the ability to handle returns, invoicing, and opening/closing procedures.

Qualifications

• Strong communication skills.
• RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly and inform customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, using the outside purchase ledger.
• Process returns and exchanges efficiently and issue refunds with correct payment methods.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out per policy.
• Perform store opening/closing duties including day end procedures, deposits, and securing the premises.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language desired

Job description

O’Reilly Auto Parts is seeking a store leader to drive exceptional customer service for both retail and professional customers. You will oversee daily showroom operations, ensure timely processing of transfers and orders, and coach team members in delivering on company service programs.

The role emphasizes strong communication, experience in auto parts retail, and the ability to handle returns, invoicing, and opening/closing procedures.