Retail Store Leader & Customer Experience Coach

N23 Premium Brands Opco LLC; Columbia (MD); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Bonuses

Employee discounts

Professional development

Community impact

Descripción de la vacante

LOFT store at The Mall in Columbia, MD is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You’ll lead on the sales floor, coach associates, and ensure an inclusive, omnichannel shopping experience.

The role emphasizes driving results with hospitality, technology, and strong business sense while aiding recruitment and talent development. Full-time, on-site, with growth opportunities.

Formación

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsabilidades

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Conocimientos

Retail management

Hospitality mindset

Technology proficiency

POS system operation

Business acumen

Initiative

Descripción del empleo

LOFT store at The Mall in Columbia, MD is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You’ll lead on the sales floor, coach associates, and ensure an inclusive, omnichannel shopping experience.

The role emphasizes driving results with hospitality, technology, and strong business sense while aiding recruitment and talent development. Full-time, on-site, with growth opportunities.