Retail Assistant Manager — Customer Experience Leader

KnitWell Group; McKownville (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. This role offers the opportunity to lead on the sales floor, engage customers, and coach team members to embody the brand values.

The position emphasizes developing talent, leveraging technology for a seamless omnichannel experience, and partnering with the Store Manager to deliver exceptional results in Albany, NY.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Technology proficient

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. This role offers the opportunity to lead on the sales floor, engage customers, and coach team members to embody the brand values.

The position emphasizes developing talent, leveraging technology for a seamless omnichannel experience, and partnering with the Store Manager to deliver exceptional results in Albany, NY.