Retail Assistant Manager — Lead Customer Experience

LOFT Outlet; Chesterfield (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT Outlet in Chesterfield, MO is seeking an Assistant Manager to support the customer experience and cultivate a strong store culture for associates. You will lead on the sales floor, modeling the brand’s behaviors to engage customers and coach teams.

This role focuses on hospitality, inclusivity, and operational excellence in a dynamic retail environment. As a store leader, you will assist in recruiting and developing talent, leveraging technology for omnichannel shopping, and using reporting

Qualifications

• 1+ year retail management experience is preferred.
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a on-floor leader and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections with customers.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficiency

Business acumen

Tools

POS system

Job description

LOFT Outlet in Chesterfield, MO is seeking an Assistant Manager to support the customer experience and cultivate a strong store culture for associates. You will lead on the sales floor, modeling the brand’s behaviors to engage customers and coach teams.

This role focuses on hospitality, inclusivity, and operational excellence in a dynamic retail environment. As a store leader, you will assist in recruiting and developing talent, leveraging technology for omnichannel shopping, and using reporting