Retail Store Lead — Team, Service & Ops

Lids; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Early Wage Access

Job summary

Lids, the leading licensed sports retailer with 1,300+ stores, seeks an Assistant Store Manager in Los Angeles to drive sales, coach the team, and ensure outstanding customer service.

You will lead daily operations, manage scheduling, training, and loss prevention, while upholding visual standards and brand guidelines.

This role offers opportunities for development, an employee discount, and early wage access as part of our fast-paced, customer-focused environment.

Qualifications

• Proven ability to drive sales while controlling loss.
• Strong leadership and coaching skills.
• Excellent communication with customers and team.
• Ability to work flexible hours.

Responsibilities

• Act as Manager on duty for scheduling issues or customer complaints when Store Manager is not present.
• Lead store associates through training programs, goal setting, and follow up.
• Schedule staff and manage staffing levels during peak periods.
• Ensure compliance with company policies and brand standards in all store operations.
• Drive customer experience by executing selling strategies and resolving escalations.

Skills

Leadership

Customer service

Communication

Team management

Loss prevention

Tools

MPOS

Lids Custom

Job description

Lids, the leading licensed sports retailer with 1,300+ stores, seeks an Assistant Store Manager in Los Angeles to drive sales, coach the team, and ensure outstanding customer service.

You will lead daily operations, manage scheduling, training, and loss prevention, while upholding visual standards and brand guidelines.

This role offers opportunities for development, an employee discount, and early wage access as part of our fast-paced, customer-focused environment.