Assistant Store Manager: Lead Sales & Service

Lids; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lids is seeking an Assistant Store Manager for our Los Angeles area store to drive sales growth by delivering exceptional customer service, coaching associates, and upholding brand standards, while maintaining a clean, visually appealing store. This role also helps with scheduling, inventory control, and loss prevention in a fast-paced environment.

You will model professional appearance and adhere to the company dress code, protect assets, and lead by example to meet performance objectives.

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Proven ability to drive retail sales while minimizing loss.
• Clear, professional verbal communication and strong interpersonal skills.
• Computer proficiency and ability to learn retail software and POS systems.
• Ability to work independently with sound judgment.

Responsibilities

• Lead service behaviors to produce sales gains and support KPIs.
• Model selling and ensure accurate, timely resolution of customer needs.
• Maintain visuals including proper merchandising, signage, cleanliness, and store readiness.
• Deliver documented feedback on sales performance, recognizing strengths and coaching opportunities.
• Set expectations aligned with Company objectives and follow up for results.
• Model professionalism including adherence to the Company Dress Code Policy.
• Protect Company assets by following Lids policies and best practices.
• Assist with scheduling to provide coverage within wage guidelines.
• Manage inventory processes including receiving, transfers, price changes, and counts with accurate documentation.
• Open and close the store per the Operations P&P Manual and maintain records consistent with policy and law.
• Support and adhere to all Lids policies, procedures, and guidelines.

Skills

Sales ability

Verbal communication

Interpersonal skills

POS systems

Independent judgement

Education

High school diploma or equivalent

Job description

Lids is seeking an Assistant Store Manager for our Los Angeles area store to drive sales growth by delivering exceptional customer service, coaching associates, and upholding brand standards, while maintaining a clean, visually appealing store. This role also helps with scheduling, inventory control, and loss prevention in a fast-paced environment.

You will model professional appearance and adhere to the company dress code, protect assets, and lead by example to meet performance objectives.