Retail Store Lead: Sales, Service & Ops

Lids; Beachwood (OH); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employer-paid benefits

Paid Time Off

Employee discount

Career development

Team environment

Early Wage Access

Bonus opportunities

Job summary

Lids Sports Group in Beachwood, OH, is seeking an Assistant Store Manager to lead daily store operations, train and develop team members, and ensure exceptional customer service. You will drive sales, manage scheduling, and uphold brand standards in a fast-paced retail environment.

This role reports to the Store Manager and emphasizes people leadership, inventory control, and a positive store culture. Candidates should be capable of handling schedules, coaching staff, and delivering a top-notch

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.

Skills

Sales results

Interpersonal skills

Unsupervised work

Job description

Lids Sports Group in Beachwood, OH, is seeking an Assistant Store Manager to lead daily store operations, train and develop team members, and ensure exceptional customer service. You will drive sales, manage scheduling, and uphold brand standards in a fast-paced retail environment.

This role reports to the Store Manager and emphasizes people leadership, inventory control, and a positive store culture. Candidates should be capable of handling schedules, coaching staff, and delivering a top-notch