Retail Store Lead: Sales, Coaching & Ops

Comcast (CC) of Willow Grove; Bloomington (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Comcast in Bloomington, IN leads a team-focused retail sales operation, delivering exceptional customer service and meeting sales targets. This role includes coaching staff, managing store operations, and leveraging industry insights to drive business success.

The position requires experience in retail leadership, strong customer service skills, and knowledge of merchandising. You will work with the Store Manager on staffing and inventory processes, including cycle counts and trend analysis.

Qualifications

• 5-7 years of retail leadership experience.
• Strong coaching skills.
• Excellent communication and customer service.
• Knowledge of merchandising and store operations.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
• Facilitating onboarding and development of new hires to deliver an exceptional customer experience.
• Maintaining visual merchandising standards and store demos for consistent presentation.
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolve customer escalations.
• Implementing procedures to enhance store efficiency, focusing on inventory control and back-of-house organization.
• Leading inventory accuracy through regular cycle counts and best practices.
• Analyzing performance data to identify sales trends and opportunities for optimization.
• Providing expert product knowledge and educating the sales team on trends.
• Regular attendance, with ability to work nights and weekends, variable schedules, and overtime as necessary.
• Other duties as assigned.

Skills

Coaching

Customer Escalation

Retail Sales

Store Operations Management

Teamwork

Education

Bachelor's Degree

Job description

Comcast in Bloomington, IN leads a team-focused retail sales operation, delivering exceptional customer service and meeting sales targets. This role includes coaching staff, managing store operations, and leveraging industry insights to drive business success.

The position requires experience in retail leadership, strong customer service skills, and knowledge of merchandising. You will work with the Store Manager on staffing and inventory processes, including cycle counts and trend analysis.