Retail Store Team Lead: Customer Experience & Performance

Comcast (CC) of Willow Grove; Champaign (IL); On-site; USD 24,000 - 40,000; Full time

Job summary

Comcast in Illinois is seeking a Retail Sales Team Lead to drive exceptional customer service, achieve sales goals, and oversee store operations. You will coach associates, manage onboarding, and ensure merchandising standards and inventory controls.

The role requires strong leadership, ability to analyze sales data, coordinate staffing with the Store Manager, and maintain a responsive, high-performing store environment.

Qualifications

• Bachelor's Degree preferred.
• Experience leading retail sales teams.
• Strong knowledge of visual merchandising.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Skills

Customer Experience (CX)

Managing Sales Teams

Mobile Telephones

Retail Sales

Visual Merchandising

Education

Bachelor's Degree

Job description

Comcast in Illinois is seeking a Retail Sales Team Lead to drive exceptional customer service, achieve sales goals, and oversee store operations. You will coach associates, manage onboarding, and ensure merchandising standards and inventory controls.

The role requires strong leadership, ability to analyze sales data, coordinate staffing with the Store Manager, and maintain a responsive, high-performing store environment.