Retail Store Leader — Elevate Service & Team Growth

Goodwill Greater Milwaukee & Chicago; Downers Grove (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incentive plan

Competitive benefits package

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to lead our stores and donation sites, guiding staff to achieve sales, production, and customer service goals. You will open/close shifts, monitor register performance, and ensure a customer-centric environment while training associates.

Requirements include two years of supervisory experience and forklift certification if required at the site.

Qualifications

• Two years of supervisory experience preferred.
• Forklift certification, if required at site.
• Flexibility with schedule, including evenings and weekends.
• Reliable mobile phone for communication accessibility.

Responsibilities

• Lead store operations and donation sites to meet goals.
• Open/close the store and manage register efficiency.
• Train, motivate, and lead associates to deliver customer-centric service.
• Ensure safe, efficient, and compliant store operations.
• Oversee hiring processes and new hire orientations as needed.

Skills

Supervisory experience

Customer service

Communication

Tools

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to lead our stores and donation sites, guiding staff to achieve sales, production, and customer service goals. You will open/close shifts, monitor register performance, and ensure a customer-centric environment while training associates.

Requirements include two years of supervisory experience and forklift certification if required at the site.