Retail Store Lead: Guest Experience & Ops

Five Below; Avon (IN); On-site; USD 14,000 - 18,000; Part time

Job summary

Five Below in Avon, IN is seeking an energetic Store Leader to guide crew members, deliver WOW customer service, and help run daily store operations including opening and closing procedures.

You will train associates, drive sales through merchandising and guest service, and collaborate with the store leadership team to maintain stock and store safety. A High School diploma is required and management experience preferred.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drivers store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Customer service

Verbal & written communication

Multi-tasking

Creative thinking

Stays calm under pressure

Flexible schedule

Education

High School Diploma or equivalent

Job description

Five Below in Avon, IN is seeking an energetic Store Leader to guide crew members, deliver WOW customer service, and help run daily store operations including opening and closing procedures.

You will train associates, drive sales through merchandising and guest service, and collaborate with the store leadership team to maintain stock and store safety. A High School diploma is required and management experience preferred.