Customer Experience & Store Ops Lead

Five Below; Bethlehem Center (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Five Below is seeking a store crew leader to wow customers and oversee daily store operations in a fast-paced environment. You will train associates, handle opening/closing, and ensure top-tier service at checkout and throughout the store.

The role requires a high school diploma or equivalent, at least 1 year of management experience, and strong communication. A flexible schedule and a commitment to our customer-first mindset are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the Customer through personal contact and ensures a fast, friendly checkout experience.
• Oversees daily activities of store associates and ensures they perform duties effectively and provide excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick shelf placement.
• Acts as Manager on Duty when needed, taking responsibility for store operations, staff management, and urgent issues.
• Manages opening/closing of the store, secures cash, locks doors, and ensures smooth daily operations.
• Supports onboarding and training of associates to improve performance.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.

Skills

Customer service

Leadership

Communication

Multitasking

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store crew leader to wow customers and oversee daily store operations in a fast-paced environment. You will train associates, handle opening/closing, and ensure top-tier service at checkout and throughout the store.

The role requires a high school diploma or equivalent, at least 1 year of management experience, and strong communication. A flexible schedule and a commitment to our customer-first mindset are essential.