Retail Store Lead — Elevate Service & Sales

Williams-Sonoma, Inc.; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in the United States. The role focuses on delivering world-class service, serving as a role model for customer relationships, and maintaining store supervision to ensure adequate staffing across all areas.

This position emphasizes leadership, coaching, and delivering an exceptional customer experience. The role requires guiding the team to exceed sales goals, ensuring effective staffing, and upholding the People-First

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and create action plans.
• Great time management and ability to handle multiple tasks.
• 2–3 years of retail sales or customer-service management experience.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Coaches staff on successes and challenges to reinforce customer service principles.
• Utilizes Selling Essentials and training resources to educate the team on product knowledge, selling skills and business goals.
• Creates and maintains a positive environment where all associates are treated fairly and with dignity according to the People-First Philosophy.
• Ensures timely resolution of client service issues including delivery/pickup and outstanding issues via client information reporting system.

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in the United States. The role focuses on delivering world-class service, serving as a role model for customer relationships, and maintaining store supervision to ensure adequate staffing across all areas.

This position emphasizes leadership, coaching, and delivering an exceptional customer experience. The role requires guiding the team to exceed sales goals, ensuring effective staffing, and upholding the People-First