Retail Store Lead: Elevate Customer Experience & Sales

Williams-Sonoma, Inc.; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

401(k)

Wellness program

Paid vacations

Health insurance

Job summary

Williams-Sonoma, Inc. in Atlanta, GA is seeking an Assistant Manager of Sales and Service to lead the store team and deliver World-Class service. You will model outstanding customer relationships and supervise staff presence across the sales floor to meet goals.

The role emphasizes coaching on product knowledge, utilizing Selling Essentials, and ensuring a positive, inclusive environment in line with the People-First philosophy. Full-time, with varied shifts to support business needs.

Qualifications

• Excellent communication, organization and leadership skills.
• Strong problem solving and strategic thinking abilities.
• Proven experience guiding retail teams to meet sales goals.

Responsibilities

• Leads the store team to create an exceptional customer experience and exceed sales goals.
• Ensure adequate staffing on the sales floor and mentor staff in selling and service.
• Coach staff on customer service principles and selling skills.
• Educate the team on products and business goals using training resources.
• Foster a fair, respectful environment aligned with People-First philosophy.
• Resolve client service issues and manage delivery/pick-up information.

Skills

Leadership

Communication

Customer service

Job description

Williams-Sonoma, Inc. in Atlanta, GA is seeking an Assistant Manager of Sales and Service to lead the store team and deliver World-Class service. You will model outstanding customer relationships and supervise staff presence across the sales floor to meet goals.

The role emphasizes coaching on product knowledge, utilizing Selling Essentials, and ensuring a positive, inclusive environment in line with the People-First philosophy. Full-time, with varied shifts to support business needs.