Retail Experience Lead — Assistant Store Manager

Williams-Sonoma, Inc.; Arlington, Northern (VA, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health, dental and vision insurance

Domestic partner benefits

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead a store team in delivering world-class service and achieving sales goals. You will model customer-focused leadership, supervise staffing coverage, and drive performance in all areas of the store.

The role emphasizes coaching, product knowledge, and the use of Selling Essentials to educate staff, while upholding the company’s People-First philosophy and commitment to an inclusive, high-energy work environment.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication skills

Organization

Leadership

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead a store team in delivering world-class service and achieving sales goals. You will model customer-focused leadership, supervise staffing coverage, and drive performance in all areas of the store.

The role emphasizes coaching, product knowledge, and the use of Selling Essentials to educate staff, while upholding the company’s People-First philosophy and commitment to an inclusive, high-energy work environment.