Store Sales Leader: Elevate Service & Coaching

Williams-Sonoma; Hingham (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance, +

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead a store team in delivering World-Class service and building customer relationships.

You will supervise staff to ensure appropriate coverage and model excellence in sales and service, prioritizing the customer experience on the sales floor. The role requires strong communication, organization and leadership, plus 2–3 years of retail sales or customer-service management experience, with open availability for

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management to handle multiple tasks and priorities.
• 2-3 years of previous retail sales or customer-service management experience.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication skills

Organization

Leadership

Critical thinking

Time management

Retail sales experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead a store team in delivering World-Class service and building customer relationships.

You will supervise staff to ensure appropriate coverage and model excellence in sales and service, prioritizing the customer experience on the sales floor. The role requires strong communication, organization and leadership, plus 2–3 years of retail sales or customer-service management experience, with open availability for