Store Lead — Sales & Customer Experience

Williams-Sonoma, Inc.; Bethesda (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental, and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the store leadership in delivering World-Class service and achieving sales goals.

You will help supervise staff, ensuring adequate coverage on the sales floor and coaching the team to excel in customer service and product knowledge. The role emphasizes relationship-building with customers, staff development, and effective use of client information reporting systems to resolve issues and maintain a high standard

Qualifications

• 2–3 years of retail sales experience or management in a customer service environment.
• Strong communication and leadership abilities.
• Ability to coach and develop staff to meet service and sales goals.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication

Leadership

Time management

Critical thinking

Retail sales experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the store leadership in delivering World-Class service and achieving sales goals.

You will help supervise staff, ensuring adequate coverage on the sales floor and coaching the team to excel in customer service and product knowledge. The role emphasizes relationship-building with customers, staff development, and effective use of client information reporting systems to resolve issues and maintain a high standard