Retail Sales & Service Lead | Customer Experience

Pottery Barn Kids; Manhattan Beach (CA); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health insurance

Dental insurance

Job summary

Williams‑Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by providing World‑Class service.

You will model relationship-building with customers and maintain store supervision to ensure staff coverage across all areas. Responsibilities include leading the store team to create an exceptional customer experience and exceed sales goals, coaching staff, and using Selling Essentials to educate the team on products and selling skills.

Qualifications

• Excellent communication, organization and leadership skills.
• 2-3 years of retail sales experience or management experience in a customer service related field.

Responsibilities

• Lead the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate the team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People‑First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick‑up and outstanding issues through effective use and management of client information reporting system.

Skills

Excellent communication

Organizational skills

Leadership

Critical thinking

Time management

Retail sales experience

Job description

Williams‑Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by providing World‑Class service.

You will model relationship-building with customers and maintain store supervision to ensure staff coverage across all areas. Responsibilities include leading the store team to create an exceptional customer experience and exceed sales goals, coaching staff, and using Selling Essentials to educate the team on products and selling skills.