Assistant Store Manager — Lead Customer Experience

Williams-Sonoma, Inc.; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the store leadership in delivering World-Class service and achieving sales goals.

You will model customer relationships and ensure proper staffing coverage across the store, guiding the team to provide an exceptional shopping experience. You will coach staff on service standards, use training tools to improve selling skills, and foster a positive, inclusive environment in line with the People-First philosophy.

Qualifications

• 2-3 years of retail sales experience or management experience in a customer service related field.
• Excellent communication, organization and leadership skills.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Communication

Leadership

Organization

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the store leadership in delivering World-Class service and achieving sales goals.

You will model customer relationships and ensure proper staffing coverage across the store, guiding the team to provide an exceptional shopping experience. You will coach staff on service standards, use training tools to improve selling skills, and foster a positive, inclusive environment in line with the People-First philosophy.