Retail Store Lead: Customer Experience & Ops

Lids; Atlanta (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee benefits

Paid Time Off

Employee discounts

Career development

Early Wage Access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily operations in our Atlanta store. You'll drive sales, coach team members, and ensure exceptional customer service while maintaining store standards. The role emphasizes leadership, training, and hands-on management to deliver results and a positive customer experience.

Ideal candidates have strong interpersonal skills, a proven ability to achieve sales goals, and the capacity to work independently in a fast-paced retail environment.

Qualifications

• Proven ability to drive sales results while minimizing loss.
• Strong interpersonal and communication skills for professional customer interactions.
• Ability to work unsupervised in a fast-paced retail environment.

Responsibilities

• Lead, execute, and assist selling strategy to achieve KPIs and sales targets.
• Resolve customer feedback and escalations to ensure customer satisfaction.
• Maintain store standards, merchandising, and cleanliness per guidelines.
• Oversee scheduling, staffing, and training to ensure coverage and performance.
• Support inventory management, ordering, and pricing changes as needed.

Skills

Sales targets

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager to lead daily operations in our Atlanta store. You'll drive sales, coach team members, and ensure exceptional customer service while maintaining store standards. The role emphasizes leadership, training, and hands-on management to deliver results and a positive customer experience.

Ideal candidates have strong interpersonal skills, a proven ability to achieve sales goals, and the capacity to work independently in a fast-paced retail environment.