Retail Store Lead: Customer Experience & Operations

Lids; Savannah (GA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Career development

Training programs

Team environment

Early Wage Access

Descripción de la vacante

Lids is hiring an Assistant Store Manager in Savannah, GA. You will lead daily store operations, drive sales, and ensure top-notch customer service while maintaining store standards.

This role reports to the Store Manager and requires strong leadership and problem-solving skills. You will oversee staff scheduling, training, and performance, support inventory control, and uphold visual merchandising and policy procedures across all shifts.

Formación

• Proven ability to meet sales targets while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear, professional manner.
• Ability to work unsupervised.

Responsabilidades

• Lead store sales strategy to achieve KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations quickly and effectively.
• Maintain store appearance and adherence to visual guidelines.

Conocimientos

Leadership

Customer service

Team management

Communication

Herramientas

MPOS/POS hardware

Lids Custom embroidery tech

Descripción del empleo

Lids is hiring an Assistant Store Manager in Savannah, GA. You will lead daily store operations, drive sales, and ensure top-notch customer service while maintaining store standards.

This role reports to the Store Manager and requires strong leadership and problem-solving skills. You will oversee staff scheduling, training, and performance, support inventory control, and uphold visual merchandising and policy procedures across all shifts.