Retail Store Lead: Customer Experience & Operations

Lids; Chicago Ridge (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager in Chicago to lead store teams, drive sales, deliver outstanding customer service, and manage daily operations. The role focuses on coaching staff, enforcing visual standards, and ensuring strong store performance.

The position emphasizes teamwork, training, and adherence to company policies while maintaining a welcoming environment for customers and ensuring accurate cash handling and inventory control.

Qualifications

• Proven ability to drive sales while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Ability to work unsupervised.

Responsibilities

• Lead, develop, and train store team to deliver exceptional customer service.
• Execute store operations, scheduling, and procedures to meet KPIs.
• Ensure styling, merchandising, and store cleanliness align with guidelines.
• Protect assets and manage inventory, cash handling, and safety procedures.
• Support in recruiting, onboarding, and coaching team members.

Skills

Sales results

Interpersonal skills

Communication

Independent work

Job description

Lids is seeking an Assistant Store Manager in Chicago to lead store teams, drive sales, deliver outstanding customer service, and manage daily operations. The role focuses on coaching staff, enforcing visual standards, and ensuring strong store performance.

The position emphasizes teamwork, training, and adherence to company policies while maintaining a welcoming environment for customers and ensuring accurate cash handling and inventory control.