Assistant Store Manager: Lead Team & Customer Experience

Lids; Oak Brook (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Career development

Team environment

Early wage access

Job summary

Lids is seeking an Assistant Store Manager in Oak Brook, IL to lead store operations, drive sales, and deliver exceptional customer service. You will oversee staff, schedule shifts, and enforce policies while maintaining a welcoming and results-driven store environment.

You will mentor team members, manage daily operations, and participate in training programs to uphold Lids standards and drive performance across merchandising, inventory, and customer experience.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc.
• Manage store associates through training programs and goal setting.
• Administer discipline including verbal and written warnings.
• Engage team to be productive and aligned with company objectives.
• Ensure compliance with policies, inventory protection, and safety.

Job description

Lids is seeking an Assistant Store Manager in Oak Brook, IL to lead store operations, drive sales, and deliver exceptional customer service. You will oversee staff, schedule shifts, and enforce policies while maintaining a welcoming and results-driven store environment.

You will mentor team members, manage daily operations, and participate in training programs to uphold Lids standards and drive performance across merchandising, inventory, and customer experience.