Retail Sportsbook Advisor & Guest Experience Specialist

Caesars Sportsbook; St. Louis (MO); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Caesars Sportsbook in Missouri seeks a friendly, detail-oriented retail team member to represent our sportsbook and deliver exceptional customer service to both regulars and new bettors. You will learn our betting options and engage customers in conversations to help them make informed wagering decisions.

You will uphold all company policies and gaming regulations, resolve disputes, and collaborate with teammates and leadership to ensure smooth operations.

Qualifikationen

• Comfortable delivering excellent customer service in a fast-paced retail setting.
• Ability to resolve issues and escalate when needed while following policy.
• Ability to discuss betting options and engage customers in conversation.
• Willingness to follow all rules and regulations set by the company and gaming control board.

Aufgaben

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all company policies and gaming control board rules.
• Familiarize self with betting options and discuss them with customers.
• Resolve customer disputes and escalate to supervisor when needed.
• Be a positive, collaborative team member and support leadership.
• Complete necessary paperwork/documentation per policy.
• Other duties as assigned.

Kenntnisse

Customer service

Communication

Team collaboration

Jobbeschreibung

Caesars Sportsbook in Missouri seeks a friendly, detail-oriented retail team member to represent our sportsbook and deliver exceptional customer service to both regulars and new bettors. You will learn our betting options and engage customers in conversations to help them make informed wagering decisions.

You will uphold all company policies and gaming regulations, resolve disputes, and collaborate with teammates and leadership to ensure smooth operations.