Sportsbook Customer Experience Specialist

Caesars Sportsbook & Casino; Incline Village (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Digital is seeking a friendly retail sportsbook associate to greet guests, answer questions, and help bettors place wagers in our sportsbook outlets.

You will apply betting knowledge, explain options, ensure responsible wagering, and work with the team to deliver exceptional service in a fast-paced environment.

This role requires standing for extended periods and adherence to gaming regulations; join Caesars Digital and help blaze the trail in digital sports betting.

Qualifications

• Provide top-tier customer service focusing on returning customers.
• Familiarity with betting options and ability to discuss with customers.
• Adhere to company rules and gaming regulations.

Responsibilities

• Provide top-tier customer service to encourage customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Other duties as assigned

Skills

Customer service

Betting knowledge

Communication

Job description

Caesars Digital is seeking a friendly retail sportsbook associate to greet guests, answer questions, and help bettors place wagers in our sportsbook outlets.

You will apply betting knowledge, explain options, ensure responsible wagering, and work with the team to deliver exceptional service in a fast-paced environment.

This role requires standing for extended periods and adherence to gaming regulations; join Caesars Digital and help blaze the trail in digital sports betting.