Retail Sportsbook Concierge & Customer Expert

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Caesars Digital in Las Vegas is seeking a customer service focused team member for our retail sportsbook. You will assist regulars and novices, explain betting options, and help customers make responsible wagers while maintaining compliance with gaming regulations.

The role emphasizes top-tier service, teamwork, and accurate documentation to support a smooth retail operation and excellent guest experience.

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escal​ate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Skills

Customer service

Regulatory compliance

Teamwork

Communication

Job description

Caesars Digital in Las Vegas is seeking a customer service focused team member for our retail sportsbook. You will assist regulars and novices, explain betting options, and help customers make responsible wagers while maintaining compliance with gaming regulations.

The role emphasizes top-tier service, teamwork, and accurate documentation to support a smooth retail operation and excellent guest experience.