Retail Sportsbook Specialist — Customer Experience

Caesars Entertainment; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment operates the Horseshoe St. Louis sports book and is seeking a Sportsbook Ticket Writer to deliver exceptional customer service to both regulars and new bettors in a fast-paced, on-site setting.

You will advise on betting options, ensure compliance with gaming rules, and work with a team to resolve any disputes while maintaining accurate paperwork and a welcoming environment.

Qualifications

• Stand for extended periods.
• Lift up to 25 lbs.
• Write for extended periods; flexible physical demands.

Responsibilities

• Provide top-tier customer service to regulars and novice bettors.
• Adhere to all Caesars and gaming control board rules.
• Learn betting options and discuss them with customers.
• Resolve customer disputes and escalate to supervisor when needed.
• Collaborate with team and leadership to deliver outstanding service.
• Ensure paperwork and documentation are completed per policy.
• Other duties as assigned.

Skills

Customer Service

Betting Knowledge

Communication

Teamwork

Job description

Caesars Entertainment operates the Horseshoe St. Louis sports book and is seeking a Sportsbook Ticket Writer to deliver exceptional customer service to both regulars and new bettors in a fast-paced, on-site setting.

You will advise on betting options, ensure compliance with gaming rules, and work with a team to resolve any disputes while maintaining accurate paperwork and a welcoming environment.