Retail Sportsbook Experience Advisor

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Sportsbook & Casino in Las Vegas seeks a friendly Retail Sportsbook Associate to join our team. Reporting to the Sportsbook Supervisor, you will deliver top-tier customer service to regulars and novice bettors, guiding them through betting options and responsible wagering.

You will become familiar with our betting options, help resolve customer questions and disputes, and collaborate with teammates to maintain smooth operations in a fast-paced retail environment.

Qualifications

• Provide top-tier customer service to regulars and novices.
• Adhere to all gaming regulations and company policies.
• Ability to discuss betting options with customers.
• Resolve disputes and escalate to supervisor when needed.
• Maintain documentation per policy.

Responsibilities

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all rules and regulations.
• Familiarize with betting options and engage customers.
• Resolve disputes and escalate when needed.
• Collaborate with team and leadership.
• Complete paperwork per policy and regulatory standards.

Skills

Customer service

Communication

Team collaboration

Problem solving

Job description

Caesars Sportsbook & Casino in Las Vegas seeks a friendly Retail Sportsbook Associate to join our team. Reporting to the Sportsbook Supervisor, you will deliver top-tier customer service to regulars and novice bettors, guiding them through betting options and responsible wagering.

You will become familiar with our betting options, help resolve customer questions and disputes, and collaborate with teammates to maintain smooth operations in a fast-paced retail environment.