Sportsbook Guest Experience Specialist

Caesars Sportsbook & Casino; Laughlin (NV); On-site; USD 34,000 - 60,000; Full time

Job summary

Caesars Sportsbook & Casino is hiring at its retail sportsbook to be the face of our operation. You will deliver high-level customer service, advise customers on betting options, and ensure compliance with company and gaming board rules.

You will resolve disputes and collaborate with teammates and leadership to maintain smooth operations. The role emphasizes friendliness to both regulars and new bettors, with responsibilities including paperwork and adherence to policy and standards.

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escal to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Skills

Customer service

Communication

Teamwork

Regulatory compliance

Job description

Caesars Sportsbook & Casino is hiring at its retail sportsbook to be the face of our operation. You will deliver high-level customer service, advise customers on betting options, and ensure compliance with company and gaming board rules.

You will resolve disputes and collaborate with teammates and leadership to maintain smooth operations. The role emphasizes friendliness to both regulars and new bettors, with responsibilities including paperwork and adherence to policy and standards.