Sportsbook Experience Specialist

Caesars Sportsbook & Casino; St. Louis (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Caesars Digital in Missouri’s retail sportsbook network seeks service-oriented team members to deliver top-tier customer experiences at our sports books. You’ll answer questions, guide guests, and promote responsible wagering while upholding gaming rules and company standards.

Join a dynamic team within Caesars Entertainment’s industry-leading portfolio, where guest focus and compliance shape everyday operations, from player interactions to paperwork and gaming controls.

Qualifications

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all company rules and gaming control board regulations.
• Familiarize yourself with betting options and discuss them with customers.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Skills

Customer service

Communication

Retail betting knowledge

Problem solving

Tools

POS systems

Cash handling

Job description

Caesars Digital in Missouri’s retail sportsbook network seeks service-oriented team members to deliver top-tier customer experiences at our sports books. You’ll answer questions, guide guests, and promote responsible wagering while upholding gaming rules and company standards.

Join a dynamic team within Caesars Entertainment’s industry-leading portfolio, where guest focus and compliance shape everyday operations, from player interactions to paperwork and gaming controls.