Retail Shortage Prevention & Customer Service Associate

Burlington; Smith Mills (MA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington seeks a proactive Shortage Control Associate to help deter theft and ensure a safe shopping environment. You will greet customers, monitor entrances, and report incidents to the Manager on Duty while upholding Burlington's standards.

The role emphasizes strong communication, leadership, and the ability to work in a fast-paced setting, with part-time hours and the potential for benefits for eligible associates.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.
• Ability to stand and walk for extended periods of time.
• Ability to maintain confidentiality.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Monitor the store entrance/exit and high-risk areas to deter theft and maintain safety.
• Greet every customer entering or exiting with a warm smile and confident greeting.
• Identify and report theft or suspicious activity to the Manager on Duty.
• Assist in training associates on shortage reduction programs and processes.
• Maintain professional appearance and adhere to dress standards.

Job description

Burlington seeks a proactive Shortage Control Associate to help deter theft and ensure a safe shopping environment. You will greet customers, monitor entrances, and report incidents to the Manager on Duty while upholding Burlington's standards.

The role emphasizes strong communication, leadership, and the ability to work in a fast-paced setting, with part-time hours and the potential for benefits for eligible associates.